I was working a bank shift which means I am on the Trust’s bank of staff who are available to cover shifts on the various wards if they don’t have enough staff.
In comes Ayo with her big bag and her big blanket, tutting as per usual before slumping down into a chair “oh Lord, I don’t need this, I worked early bank shift on Jasmin (ward).” This is not standard practice as there is a limit of an average of eight hours work in twenty-four that night workers are allowed to work. However it’s very difficult for Ward Managers to keep track of if a staff member does extra bank shifts on another ward, which many of them do. Is it any wonder they’re tired and burnt out when they’re working three to four bank shifts elsewhere?
Lisa arrived just in time as Clare was about to start handover at nine pm “Mandy’s not coping with the titration of her Diazepam and continues to scream at medication time. Sasha remains bright in mood and went out with her nurse to buy new underwear today. She asked when Nancy was working next……..” and this made me smile as I’d taken a shine to her too. “Elsa messed herself again today and her clothes were found in the shower floor.” Clare briefly covered all patients on the unit and said her goodbyes. That left left Lisa, Ayo and me working as a support worker.
Ayo was coordinating this shift but before she could even allocate patients and any tasks Mandy was banging on the office door “I need my medication. I need my medication……” and as I went to speak to her Ayo cried out “No. Let her wait. Everyone have to wait.”
“Ayo, I just want to let her know that she will get her medication soon. It’s not nice that she’s crying and upset. I ………..”
“No!” muttered Ayo and she kissed her teeth. Ayo then allocated four patients to me, including Mandy and Elsa. Lisa would be doing medication and I was to prepare supper of toast and hot chocolate. Patients weren’t allowed caffeine before bedtime. Mandy was given her medication first then she tottered through to the kitchen, wringing her hands and muttering to herself. “Hello Nancy. It’s nice to see you again. I’ve had my medication but they’ve cut it down and I can’t cope Nancy. Honest, I can’t. Can I have three slices of toast and will you cut it into quarters for me?” before shuffling over to the large table. I took her hot chocolate over as she was trembling and I could see her ending up with half a cup if she was to carry it.
Edward was next at the counter and he too shuffled away happily with his toast and jam and cup of chocolate. Edward was forty years old but could have passed for fifty as he was always unshaven, his face was weatherbeaten and his grey hair had receded. Edward had a diagnosis of schizophrenia and since he was seventeen he heard many voices and saw people who were not visible to others.
With medication and supper over I went to check on my four allocated patients. All bar Edward were in their rooms and in various states of undress. Mandy wore a long flannelette gown and ancient slippers and I watched as she carefully folded the clothes she’s just taken off. Her room was spotless if not a little cluttered as she collected china tea pots of all size. and colours. “Night, night nurse. Will you close my door for me?”
Sasha was in bed and snoring lightly and Elsa was struggling with her bra straps so I offered to help. “Fuck off me, you. I don’t need you.” she spat and turned her back on me. ” Go on, fuck off.” Then she gave me another of her toothless grins. I think she liked to test the nurse’s response. She always made me smile and I told her I’d be back in five to see she was okay. I did go back because if you say you will, then you must. So many patients are left waiting when nurses tell them they’ll come back and I think it’s cruel. That left Edward. He was watching a film in the shared living area, chuckling away to himself. I wasn’t sure if he was laughing at the television or the voices he heard but he looked happy enough. I was going to go over to sit with him a while when Ayo called “Bedtime Edward.” and switched the lights out.
I said “He’s watching this film, let him see the end. It’s over in twenty minutes.”
“It’s eleven o’clock and it’s time for bed. Come Edward. Come now.” totally ignoring me and she watched as Edward struggled to get out of the chair and shuffle over to the door. Once everyone was in bed Lisa checked all the downstairs doors and windows then returned to the office. I asked why Ayo wouldn’t let Edward finish watching the film and she said “Eleven o’clock, lights out.” I couldn’t believe it because I’m sure everyone has a different body clock and bedtime and had Edward been at home, he would have watched the end before going to bed. I was going to make sure that I documented this in Edwards notes and flag it up at the next team meeting.
Staff bedtime too
It was eerily quiet as I went to the kitchen to get drinks for myself and Lisa, it was so dark, it was unnerving and on my way back to the office all I could see in the living area was a pair of eyes peering out at me from underneath a blanket. I crept forward so as not to wake what I thought was a patient but Ayo shrieked “My Lord. Girl what you doing? You frightened the life out of me.” There she was, feet up with her slippers lying on the floor, curled up on the sofa. “I’m on my break. Go.” So off I went with the drinks, shaking my head, stunned. I asked Lisa whether this was normal practice, for staff to sleep while on duty and was told that we each get two hours break but Ayo just sleeps all night. “So that would leave one of us on the floor?” I inquired. If both Ayo and Lisa were on a break that would leave me, an unqualified nurse, to be responsible for the unit. “Yes, that’s what we do. It’s okay, Ayo always sleeps” she smiled.
“I’m sorry Lisa but I don’t feel comfortable with that.”
“Nancy, she’s done it for years. Even our manager knows.” said Lisa sighing and shrugging her shoulders. However, that night neither she nor I had a sleeping break. We both sat in the office, Lisa looking at holidays online and me reading through my patients’ notes. I really enjoyed finding out more about the patients and while it was quiet I could help update their care plans, number the pages in their files and generally complete paperwork that’s often difficult to do during a busy shift.
The time went quickly and I was so immersed I didn’t hear Ayo coming into the office. However, I heard her loud yawning and watched as she stretched upwards before dropping herself into the spare chair next to me. I caught a whiff of her stale bed breath! Offering to make us drinks allowed me to make a swift exit and by the time I’d returned Ayo had rolled her chair to another desk. Six fifty five and the morning staff were starting to arrive. “Nancy, Lisa, you go on the floor, I do handover.” Which is normal for the coordinating nurse to stay in the office to give the handover while the rest were outside attending to patients. However I couldn’t help but wonder how a nurse who’d slept all night and hadn’t asked her colleagues about the shift events could possibly give an adequate handover. Again, I asked Lisa who tutted and said “Nancy, you’re just a student. It really won’t do you any good to fall out with your colleagues now.”
“I don’t want to fall out with them but as I’m a student, working as a nursing assistant surely I have an opinion? And I don’t think it’s safe for patients or staff if others are not doing their job.”
“Nancy, it’s just how it is, how’s it’s been for years and you can’t change it.”
The Nursing & Midwifery Council’s (NMC) Code of Conduct 2015, sets out professional standards of practice and behaviour for nurses, midwives and nursing associates. Point 3.4 states: act as an advocate for the vulnerable, challenging poor practice and discriminatory attitudes and behaviour relating to their care. Both Ayo and Lisa had completely ignored all the rules!
Would you be able to highlight where they’d gone wrong?
Would you have reported them?
I would later talk this through with the unit Manager.
Note to self: “Folks who never do any more than they get paid for, never get paid for any more than they do”― Elbert Hubbard